Support
Help with setting up Veynt and fixing common problems.
Still stuck, or have an idea?
Email us. We read every message. Tell us your browser and what you saw.
Getting started
- Click the puzzle-piece icon in Chrome's toolbar and pin Veynt so it's always visible.
- Click the Veynt icon, paste a public wallet address (it starts with
0x), add a label if you like, and click Add. - Veynt shows your Aave V3 positions within a few seconds, then checks again every 5 minutes.
- Open Settings (the gear icon) and click Send test alert to make sure notifications reach you.
Fixing common problems
I'm not getting alerts
- Chrome has to be open. Extensions only run while Chrome is running, and checks pause while your computer sleeps.
- Check Veynt's settings. Make sure "Show desktop notifications" is ticked, then click Send test alert.
- Mac: System Settings → Notifications → Google Chrome → turn on Allow notifications. Also check Focus or Do Not Disturb.
- Windows: Settings → System → Notifications → make sure Google Chrome is on, and that Do Not Disturb is off.
- Alerts repeat at most once an hour for the same position, so you're not spammed. If a position gets worse (warning to danger), you're alerted right away.
It says "Couldn't reach" a chain
Veynt reads data through free public blockchain servers (RPCs). They're sometimes busy. Veynt tries a backup server automatically and checks again on the next round, so the message usually clears by itself.
If it keeps happening, get a free RPC link from a provider like Alchemy or Infura and paste it for that chain under Settings → Chains.
It says "No Aave V3 positions"
- Make sure the address is the one that holds the position on Aave. Copy it from your wallet or from app.aave.com.
- Veynt currently covers the Aave V3 core markets on Ethereum, Arbitrum, Base, Optimism and Polygon. Other Aave markets (such as Lido/Prime or EtherFi on Ethereum) and other chains aren't supported yet.
- Check that the chain is turned on under Settings → Chains.
The numbers differ a little from the Aave app
Veynt reads the health factor straight from Aave's smart contracts, the same source the Aave app uses. Small differences come from timing: prices move between Veynt's checks. Click the refresh icon in the popup to check right now.
What does the number on the Veynt icon mean?
When a position is in your warning or danger zone, the icon shows your lowest health factor: amber for warning, red for danger. $! means a stablecoin is off its $1 peg. No badge means nothing needs your attention.
How do I remove a wallet or reset Veynt?
Click the × next to a wallet in the popup to stop watching it. Settings → Reset to defaults restores the original alert levels. Uninstalling Veynt deletes all of its data from your browser.
Stay safe
Veynt will never ask for your seed phrase, private keys or a wallet signature. We won't message you first on Discord, Telegram or X offering help.
If anyone claiming to be Veynt asks for any of these, it's a scam. Please report it to [email protected].
Request a protocol or feature
Want Morpho, Spark, Compound or another chain? Telegram or email alerts? Tell us what you use. Requests shape what we build next.